A Managed Services Agreement (MSA) is a contract between a managed service provider (MSP) and a client, detailing the managed IT services to be provided. This includes network monitoring, security, data backup, and technical support. MSAs specify the scope of services, performance standards, responsibilities, and fees. They are essential for ensuring continuous and proactive management of IT infrastructure, allowing clients to focus on their core business activities. Regular updates to the MSA ensure that the services remain aligned with the client's evolving needs and technological advancements.
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